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Help
Desk
The Help Desk is the
traditional structure for technical support
and software assistance, typically provided
via telephone, email or the web. It exists
for one primary reason, to assist end-users
with technology issues. Help desk operations may
sometimes be supplemented by support
assistance from on-site technicians, who can
provide both technical support and
“break/fix” maintenance. Training and
education may also be provided as part of
end-user support programs, including
self-help systems that allow the end-users
to search online databases for help and
assistance.
At DTSI, we strive to
assure that all perspective users understand
the service commitments of the help desk,
and
develop a rapport and a sense of cooperation
between the help desk staff and the
users. A help desk staffed and
managed by DTSI will insure calls are
answered promptly by a friendly well trained
staff that will record all required
information to assure the user's technical
issues are resolved.
