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                El Paso Independent School District  

DTSI has had success working with organizations outside the federal government sphere.

In a local project, DTSI contracted with the El Paso Independent School District (EPISD), El Paso, TX for district wide LAN/WAN maintenance and support of the Network Physical Infrastructure, Servers, Disaster Recovery Systems and Workstations.

DTSI supported the Student Administration Systems LAN/WAN enterprise, which is the backbone of the K-12 campus administrative operation. This enterprise facilitates reporting by all campus administrators and clerical staff in the district who are assigned administrative responsibilities for the maintenance of student demographic records, attendance, scheduling, grade reporting, transcripts, and Public Education Information Management Systems (PEIMS) The system encompasses 85 different locations throughout the city of El Paso. There are 91 Novell servers, an extensive Physical Layer Infrastructure, approximately 900 workstations and associated peripherals supporting approximately 1,200 employees who report demographics for 63,000 students.

DTSI successfully performed within a required four-hour response time, with on-call technical staff and a centrally located repair inventory to meet maintenance requests. DTSI managed a constant stream of service requests through an automated dispatch system which ensured a timely response to all requests. This maintained strict compliance with contract agreements and manufacturer's warranties.

 


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